Embroidery Terms and Conditions

Welcome to our embroidery service. Please read these terms and conditions carefully before using our services.

1. Order Processing

All embroidery orders are processed based on the design provided by the customer. We are not responsible for errors in design files submitted.

2. Custom Designs

Customers must ensure they have the rights to use any logos, images, or text submitted for embroidery. We do not take responsibility for copyright violations.

3. Thread Colors and Materials

We strive to match thread colors as closely as possible to your request, but exact color matching is not guaranteed due to material variations.

4. Production Time

Production time varies based on the complexity and quantity of orders. Estimated delivery times will be provided upon order confirmation.

5. Refunds and Returns

Since embroidery is a custom process, refunds and returns are only accepted for defective products or errors caused by us.

6. Contact

If you have any questions about our terms and conditions, please contact us at info@dustymars.com.

Last Updated: March 2025